Top Cosultancies @ Hiring BPO Talent

Joining a bpo might be a thought path. Some companies hire with direct interviews whereas others have partnered with consultancies for recruitments. Here a list of top best consultancies which operates all around the world and hire talent round the clock for top mnc clients let's have a look at it .these are the most trustworthy as well as they don't charge any fee for recruitment from candidates.here are they,

Collabera offers comprehensive, cost-effective IT staffing services. It provide Fortune 500 and mid-size companies with high quality IT resources to meet talent needs through Staff Augmentation, Permanent Placement Services and Vendor Management Programs. Collabera has been a leader in IT staffing for over 25 years and is one of the largest diversity staffing firms in the industry. 

Randstad specializes in human resource services for temporary and permanent jobs, including contract staffing of professionals and senior managers.In most of these countries, Randstad works according to a unit structure, whereby each unit consists of two consultants who are responsible for service provision to clients and selecting candidates. Randstad promotes these activities under two brand names: Randstad and Tempo team.

2COMS is a Human Supply Chain company. With over 2500+ employeesand a Pan India Presence, it offers a suite of services covering Talent Management,Talent acquisition and Talent CreationSolutions, connecting more than 4000 professionals with over 70 clients every day.Over the last 20 years, it had remained dedicated to developing  people, strengthening  capabilities, and building trusting relationships with  clients and partners

Resource Square Solutions is one of the leading players in HR/IT/Finance/Payroll Outsourcing. Having started in 2008,  it's taking giant strides in fields of expertise in the rapidly changing global scenario.it  created solutions that result in sustainable financial impact by optimizing the usage of resources and minimizing the costs of ownership. 

ManpowerGroup is the world's workforce expert, creating innovative workforce solutions for more than 65 years. As workforce experts, it connects more than 600,000 people to meaningful work across a wide range of skills and industries every day. Through its ManpowerGroup family of brands – Manpower®, Experis®, Right Management ® and ManpowerGroup® Solutions – it  helped more than 400,000 clients in 80 countries and territories address their critical talent needs, providing comprehensive solutions to resource, manage and develop talent. In 2015, ManpowerGroup was named one of the World's Most Ethical Companies for the fifth consecutive year and one of Fortune's Most Admired Companies, confirming our position as the most trusted and admired brand in the industry

Live Connections- is a Search firm that specializes in finding and placing professionals across all sectors.It bring to the table cumulative recruitment experience built over 20+ years. It also understand the business life cycles in recruitment and have placed over 20,000 people across 400+ clients in multiple sectors and functions across various geographies.

We are now present in 4 countries (Singapore, UAE, Qatar and India) with 5 branches and one Resident Rep office.

So these are my selective pick , I have been through all these consultancy at one point or other and really stunned with they way they hire.

5 Dedicated Songs @ 5 Customer Problems

This is a humorous (sarcastic) post , where I would like to dedicate 5 popular English pops you can set up as VR  to the 5 common problems customer face when they call a call Center as on the occasion of world music day , we relate our lives to music , a good music number turns out day to good and if we are sad , a sad number melts our heart to agony.

Music is all around the world from the vowels we use to the noise we do. When a customer calls us , usually companies put them  on an automated system where they listen to ravelling slow monotonous music , which is quite boring . So a thought stuck me ! What if we can put some good pop music on the ivr and also indirectly relate them what are the problem they might face when they are calling us. Hence here are the list of 5 songs for your Ivr and when will that be applicable

(P.S to avoid any copy right claim I tried to use the songs I recorded ,However the originals are far better).

Thousand Years
If your call center has a extremely long Waite time and your customers has to waite for a near about an hour , then you can dedicate this song as a IVR option. Thousand years has lyrics which says "I will be with you for a thousand years and a thousand more". A kind of assurance that we are there for you when you want

Hello
This was a sure to be on the list . A song by Adele, Hello  can be used if your lines are too bad or crunchy. If you are not able to hear your customers and trying to set your lines back . HEllo will be apt choice. This has lyrics like "can you hear me?,it's me  ". Hello is a song significant to two way communication .

Knock Knock Knocking on heavens door
this song will be apt for escalation queues . Customer might need to call for a follow up for an escalation again and again which is symbolic presented by saying "knock knock". This is one of the best song 90 out of 100 customers like to listen

Halo

This song is by Beyonce , this will best fit in when you should transfer call to any other external team which is not a part of your entity and transferring call to this team will be considered to be loss of Business . At times if your support allows you to transfer call to competitors this will fit the lyrics of the song say "They didn't even put up a fight , they didn't even make a sound"'. this is putting up a feel of passing the bucket to another shoulder.

Beat It

This is a song by the pop king MJ. This song will be applicable to an IVR when you have to pass the customer to the Ombudsment team. If there is a high level complain and you need to put the caller through to that team , Beat it will be good reciprocal options for the IVR music. this has a Lyrics "They told you dont you ever come around here, so beat it".which impicated the anger of the customer

                                                                                                                                                               

So the above songs are perfect fit for the IVR Music replacement however, these are only to relate what the customers are tangible with. this is just for a sake of understanding only. so believing this might have filled the world of customer service with little music .Happy world music DAY

5 Yog-Asaan(Yoga Postures)@For every Call Center Agent

Call center jobs are quite a stressful as well as hard time jobs. sitting in a cabin with heads sets on the the ears for a long hours may make a person more in effective and lazy . sitting on a chair for long time may make us pron to back aces and talking on phone might really rush our vocal cords also wearing a headset will make us effective to Migraine and headaches. However we can stop working as we love our jobs and pays high too, so what is the solution? Yes there is one.

Yoga is a best way to all the above mentioned problems. its not a workout its a process of healing your mind as well as body. Call center executive usually goes through many emotional changes when they deal with irate customers or when their sales pitch back fires. so one has to master the art of controlling emotions and making the mind calm. this the when yoga shows its healing power. research predict that if a person does yoga everyday the adrenaline .On the eve of the heritage of world yoga day let's see what are some easy and effective yoga postures for call center executive so that they can be fit and work with efficiency .




Vajrasana ( The Adamantine Pose)

Those who sit in this Asana have a steady, firm pose. They cannot be easily shaken. The knees are rendered very hard. The Meru Danda becomes firm and strong

How to do ?.Keep the soles of the feet on both sides of the anus i.e., place the thighs on the legs one over the other and the soles on the back. The calves must touch the thighs. The part from the toe to the knee should touch the ground. The whole burden of the body is put on the knees and ankles.

Benifits?The practice of Vajrasana exercises a stimulating and also egnite the leg and ankel pain which might be caused by sitting in a chair for long time

Chakrasana (Circle Pose)

Many acrobats demonstrate this Asana in the streets. Young boys can do this Asana very easily because their spine is very elastic. When the bones become rigid and ossified in advanced years, bending of the spine becomes difficult. It resembles a circle. Hence the significant name Chakrasana. In fact, it resembles more a bow than a circle.

How to do ?Stand up. Raise the hands above in the air. Slowly bend towards the back making a curve of the body. When the hands come to your hip-level at the backside, slowly bend your legs at the knee. This will help you to bend further and to touch the ground with your hands. Do not be in a hurry. Do it slowly by adjusting balance. Otherwise, you will have a fall. Keep a thick blanket on the ground and over this, practise this Asana

Benifits? He who practises this Asana will have perfect control of the body. He will be agile and nimble. He can turn out more work in a short space of time. All the parts of the body are benefited by this Asana.




Padmasana (Lotus Pose)

Padma means Lotus. When the Asana is demonstrated, it presents the appearance of a Lotus, in a way. 

How to do ?Sit on the ground by spreading the legs forward. Then place the right foot on the left thigh and the left foot on the right thigh. Place the hands on the knee-joints.

Benifits? this posture will help in keeping the spin locked and will help in maintaining the breath pace which will make the mind consoled and relax the spine area.





Savasana (Corpse Pose)

This is an Asana for relaxation of all muscles, nerves, etc. This Asana should be performed at the very end. It is a closing pose.

How to do ?Spread a soft blanket. Lie flat on your back. Keep the hands on the ground by the sides. Stretch the legs quite straight. Keep the heels close. Let the toes remain separated. Close the eyes

.

Benifits?Savasana combines pose and meditation. It gives rest not only for the body but also for the mind and soul. It gives relief, comfort and ease. Relaxation is a very important factor in muscular exercises.



Dhanurasana ( Bow Pose)

When this Asana is performed, it represents the appearance of a bow (Dhanus). 

How to do?The stretched arms and forelegs form the string of the bow. It bends the spine backwards.Lie on your chest with the face downwards. Relax all the muscles. Keep the arms at the sides. Gently fold the legs at the back. Raise your hands backwards. Catch hold of the ankles with the hands. Raise the chest and head. Expand the chest. Keep the arms and forelegs quite straight and stiff. Now a good convex arch is formed

Benifits?This is useful in removing hunchback pain , rheumatism of legs, knee-joints and hands. It reduces the fat, energises digestion,it also gives press-ion on vocal cords so that the vocal cord will not be strained

Yoga is a great work out which not only makes your body fit but also your mind and heart consoled. For a stressful life of a person who might be exposed to different emotional changes in one particular day it's always needed to cope up and adjust our mind set which is possible with performing yoga.So try these postures and get energized 

Rounds@ Customer Service Interview

Cracking an interview with any MNC. For Technical / Customer SUPPORT is easy . However one should have the right skillset not all can crack up the interview . You should really aspire to be a customer service Expert . When you out for a interview there will be a tough screening where an HR will look for many aspects depending on the requirements the number of rounds may vary however the common statergy as well as rounds in the interview are as follows

Self Introduction Round- As the same itself indicate the self introduction round will be a normal introduction round where you need to give some gist about yourself. They will be asking you about what you studied, where you have worked previously and how was your previous work . This round is not for discussing about your salary so please don't ask as it may lead to a way out of interview . Preparing a good introduction and portraying your work career as a positive choice will ace the first round

Group Discussion:- this is a round to check your skills of comprehension and critical thinking you might be asked to speak on a topic where they may ask you few questions. This round will be dependent on how you answer the questions.  Pausing critical thinking and quick response may score you a 10/10

Versant Round- If you are applying for an international Voice process this will be a for sure round.  Here they will give you a versant sheet and will ask you to follow institutions via Peanson test. An automated communication testing system which would ask you to read the lines in the sheet , repeat lines which it says and narrate a story in the sheet. Upon completion of the test it will score you on the accent and verbal communication . A score of 75 is a minimum qualified

Telephonic Round- As the job would require you to be on calls for a longer time a telephonic round will be a person or an automated service will be calling you and you need to communicate with them via telephone it will check your telephone etticutes like signposting and Voice modulation

Email writing and typing test:- if your applying for a job role which has a support via email or chat or has much part of documenting then there will be a typing test where they might ask you to write a business email or type on a passage to check with your ability to type as many words per minute. You need to type atleast 25words per minute to ace it

Operation Round:- this round will be usually a one on one round which would be either taken by the operation head or operation manager. They will introduce you with the day to day job role and ask you to explain them how you fit into the requirements. They will as you for what were your previous achievement in your past job. What went well and what didn't. How to you see yourself growing with this jobrole and the company . What's your action plan for next five years etc. The only key to win this is being really confident 

Stability Check:- this is the most critical part of the entire hiring process if you were working for more then one company in your past and didn't stick to it for more than an year , this might be the toughest for you however nothing is impossible. Companies will start checking your stability with asking questions like why did you leave your past company, will you work on contract, will you work on a bond for two years, how comfortable are you with night shifts and how well you plan your leaves etc . You should portray your dedication to the job role impeded to crack it.

HR Round:- After all the rounds if you're cleared you will land up here. If you walk till HR round be sure that you moved half a ladder up and only one step left. Here this round is only for salary negotiation.you need to be prepared to do that negotiation well and if the HR Agrees you had the job.

Seems like really tough but it's really easy to crack . Only you got to have love and dedication for this kind of job roles . People think its a cake walk but per 1000 job seekers per day only 20 are selected and these 20 are someone with right skillset. So prepare well and nail it

Social Networking @ Do you need it?

"When you are in Rome,Be like a Roman"

While watching to a ISP officer speaking about how social media is useless, where it's referring to Facebook as faceless book , and also referring socializing as deseise , really ericked me. Socializing is really needed .

"One should change, with the time that change"

Why , What, When, How and Where is it needed let see one after the other

Why :- Socializing is the only way to emote, Express, exemplifie and Show your way of seeing the world. Research says that people who don't use social network are less up to dated with things going around . Now a days from world news to local news , from news of your best friends to news of your work place all sticks to the same wall. So that's why you need social network

What- What you need to socialize. We need someone to share our thoughts , we can share our achievements and also what you feel.People also put negative socializing like that one video which I was referring to (exaggerating!) Whichever are need to be ignored . Sharing is care , sharing your thoughts ,ideas , anger, positivity and knowledge is easy when you socialize it . It's said that people can learn fast with visuals that reading a book , you can learn programming, technology and what not by watching from YouTube. So that's what you need to do

When - When  we need to socialize. Scheduling and regular socializing help you to build your branding . It gives you recognization to what you do , how you do. At the time of celebration socializing gives you more bonding where you can reach out to larger pool of friends who were with you in your school  . Start ups also accumulates funding from social network and now a days to find a job you need to be social. When you are social , your more vigilant. So thats when you need to be social

How:- How to be social?  Times have changed , now a days Prime Ministers of the country use social media to address the mass and talk about the way they need to rule . You can use social media platforms like Facebook, twitter, LinkedIn, Quora, YouTube,Pinterest and more to act like a medium to Voice your ideas and thoughts. People can become starts and share thoughts with social media. Use the tool for spreading positivity, sharing awareness and building the world united. That how you can use social media platforms.

Where- Social media is developing from colleges to government entities. People now a days can seek quick help in getting a particular group of blood by using social media on time. It also enable individual to speak against something which is not right. Involving in discussion to supporting a cause , for all things social media can be used. Use social media where ever there is a idea.

Human tendencies are different . 2 out of 20 people feel shy, conservative as well as set back in getting easy and amicable with the Society. Some may feel shy where as some may feel it's useless. For example , when I was working in a MNC for any group activity , there was one guy who felt that activity was unnecessary.
But the truth is , he was in fear to not able to win it.

In the same way people who don't know how to use social media are the ones who speak not to utilize it. But they forget those speeches or preachers are only been viewed or shared in one of these social apps. If no one would have used them then there will be no one to view.

Millenials are the ones who. Actively use new modes of communication and  for them socializing is really bread and butter

P.S this article is a way of expressing the usefulness of social media.  No person nor an individual are referred of implified. If there are similar reference that's only a Co incidence.

Movies @Every Call Center Guy should watch

Movies, Inspiration and entertainment. movies are the main stream inspiration. we often look up for a movie and try to admire the life. some movies are inspiration of true life where as some are inspiration to life.people always relate them selves for the movie they watch. researcher says that one persons personality can be analysed by the kinds of movie they watch. however Imagine if you watch a movie and if you relate the movie to your work, or if you see your favorite actor acting a job which you do , that makes you feel as a hero in your life. so here i am bringing you come names of movies which are a must watch to all call center guys. these movies are really inspirational to what. some shows the positive side of a call center job and some shows why call center jobs are best.here are collection of movies which are multilingual . Hope you all like It

Outsourced is a romantic comedy film, directed by John Jeffcoat, released in 2006.Principal photography took place in Mumbai from 5 February to 13 March 2006, followed by three days in Seattle from 7–9 April 2006. The film is based on an original screenplay by George Wing and writing partner, John Jeffcoat.

The Other End of the Line is a romantic comedy film released in 2008 starring Jesse Metcalfe, Shriya Saran and Anupam Kher.James Dodson directed the project. The film is based on an employee at an Indian call-center who travels to San Francisco to be with a guy she falls for over the phone. The tagline is "Two countries. Two. cultures. One chance at love."

Hello is a 2008 Bollywood thriller film directed by Atul Agnihotri, starring Sharman Joshi,Sohail Khan, Gul Panag, Isha Koppikar, Amrita Arora and Sharat Saxena in the lead roles. The film is based on Chetan Bhagat's novel, One Night @ the Call Center.

Call Center Girl is a 2013 Filipino family comedy drama film directed by Don Cuaresma, starring Pokwang, Jessy Mendiola, and Enchong Dee. The film is produced bySkylight Films and Star Cinema. It premiered on November 27, 2013 as part of Star Cinema's 20th Anniversary presentation.

Boiler Room college drop-out gets a job as a broker for a investment firm, which puts him on the fast track to success. However, success clouds his judgement, drawing him into a world of corruption and greed.

Call Center (Telugu movie)-The present generation of youngsters, enchanted by the American dream tends to leave the culture & heritage of our country in the backyard. Made based on this new era of youngsters, accumulating Vamsi Krishna, Priyanka, Pooja, Vijayanand in the main cast is 'Call Centre'.

Best Headsets @ Customer service

Talking ! Yes are you in a talking job? Are you doing lots of calling? Does this ever happened that you wanted to help your customers but not able to convey your message? Did you hear a racking noise when speaking to customers. All of this is because of the choice of headsets. Customer service job is wholely depends on the only one device "The headsets". You need to choose wisely a good headsets so that you are technically equipped with the best of its kind . Here are some of the world class best headsets for best customer service

Jabra Biz -The headset has been specifically designed for the call centre operator with quick disconnect and a 360° boom arm with a Kevlar cord. It boasts extremely comfortable leatherette foam ear cushions and simple to use controls on the cord which allow you to answer and end callas as well as adjusting the volume or muting the conversation. Needless to say this is a top of the range headset, compatible with all leading telephone systems and giving a superb user experience.

Plantronics -  Plantronics have an unrivalled pedigree, having had their headsets used in every one of NASA's space missions to date. It has long been a favourite amongst call centre workers due to their ease of use, comfort and brilliant audio capabilities with great Audio for richness of sound and noise cancelling for protection.

Sennheiser Century - it Has been hailed as the ultimate call centre headset. Sennheiser are renowned for their high quality and attention to detail so anyone buying can be assured that this will fit the bill in all ways. 

Bose -The A20 Aviation Headset is engineered to be more comfortable and provide more noise reduction than any headset ever made, while still delivering the clear audio you expect from Bose. And now there are more features than ever, including a Bluetooth audio No other headset offers this unique combination of features and benefits.

Creative- it makes audio interactive. It's perfect for on-line chatting, gaming and video conferencing as well as enjoying music. Its broad sound stage makes audio sound ultra-real, and this system offers more privacy than conventional speakers when users listen to personal messages or chat on line. Perfect for  office, it's simple and reliable

Logitech - it  is a wireless VoIP headset with a long battery life and a large roaming area. However, the 150 Hz to 7 kHz frequency range isn't ideal for audio applications outside of VoIP calling.

Avalle - it brings us the classic binaural headset from Avalle with wideband audio, noise cancelling and ASP to protect against acoustic shock - these are robustly built and come with a useful clip to connect the lead to your lapel and a spare foam ear cushion. It is perfectly suited to call centre life

So choose your favorite headsets and exhale the oxygen of better service