5 Dedicated Songs @ 5 Customer Problems

This is a humorous (sarcastic) post , where I would like to dedicate 5 popular English pops you can set up as VR  to the 5 common problems customer face when they call a call Center as on the occasion of world music day , we relate our lives to music , a good music number turns out day to good and if we are sad , a sad number melts our heart to agony.

Music is all around the world from the vowels we use to the noise we do. When a customer calls us , usually companies put them  on an automated system where they listen to ravelling slow monotonous music , which is quite boring . So a thought stuck me ! What if we can put some good pop music on the ivr and also indirectly relate them what are the problem they might face when they are calling us. Hence here are the list of 5 songs for your Ivr and when will that be applicable

(P.S to avoid any copy right claim I tried to use the songs I recorded ,However the originals are far better).

Thousand Years
If your call center has a extremely long Waite time and your customers has to waite for a near about an hour , then you can dedicate this song as a IVR option. Thousand years has lyrics which says "I will be with you for a thousand years and a thousand more". A kind of assurance that we are there for you when you want

Hello
This was a sure to be on the list . A song by Adele, Hello  can be used if your lines are too bad or crunchy. If you are not able to hear your customers and trying to set your lines back . HEllo will be apt choice. This has lyrics like "can you hear me?,it's me  ". Hello is a song significant to two way communication .

Knock Knock Knocking on heavens door
this song will be apt for escalation queues . Customer might need to call for a follow up for an escalation again and again which is symbolic presented by saying "knock knock". This is one of the best song 90 out of 100 customers like to listen

Halo

This song is by Beyonce , this will best fit in when you should transfer call to any other external team which is not a part of your entity and transferring call to this team will be considered to be loss of Business . At times if your support allows you to transfer call to competitors this will fit the lyrics of the song say "They didn't even put up a fight , they didn't even make a sound"'. this is putting up a feel of passing the bucket to another shoulder.

Beat It

This is a song by the pop king MJ. This song will be applicable to an IVR when you have to pass the customer to the Ombudsment team. If there is a high level complain and you need to put the caller through to that team , Beat it will be good reciprocal options for the IVR music. this has a Lyrics "They told you dont you ever come around here, so beat it".which impicated the anger of the customer

                                                                                                                                                               

So the above songs are perfect fit for the IVR Music replacement however, these are only to relate what the customers are tangible with. this is just for a sake of understanding only. so believing this might have filled the world of customer service with little music .Happy world music DAY