Cracking an interview with any MNC. For Technical / Customer SUPPORT is easy . However one should have the right skillset not all can crack up the interview . You should really aspire to be a customer service Expert . When you out for a interview there will be a tough screening where an HR will look for many aspects depending on the requirements the number of rounds may vary however the common statergy as well as rounds in the interview are as follows
Self Introduction Round- As the same itself indicate the self introduction round will be a normal introduction round where you need to give some gist about yourself. They will be asking you about what you studied, where you have worked previously and how was your previous work . This round is not for discussing about your salary so please don't ask as it may lead to a way out of interview . Preparing a good introduction and portraying your work career as a positive choice will ace the first round
Group Discussion:- this is a round to check your skills of comprehension and critical thinking you might be asked to speak on a topic where they may ask you few questions. This round will be dependent on how you answer the questions. Pausing critical thinking and quick response may score you a 10/10
Versant Round- If you are applying for an international Voice process this will be a for sure round. Here they will give you a versant sheet and will ask you to follow institutions via Peanson test. An automated communication testing system which would ask you to read the lines in the sheet , repeat lines which it says and narrate a story in the sheet. Upon completion of the test it will score you on the accent and verbal communication . A score of 75 is a minimum qualified
Telephonic Round- As the job would require you to be on calls for a longer time a telephonic round will be a person or an automated service will be calling you and you need to communicate with them via telephone it will check your telephone etticutes like signposting and Voice modulation
Email writing and typing test:- if your applying for a job role which has a support via email or chat or has much part of documenting then there will be a typing test where they might ask you to write a business email or type on a passage to check with your ability to type as many words per minute. You need to type atleast 25words per minute to ace it
Operation Round:- this round will be usually a one on one round which would be either taken by the operation head or operation manager. They will introduce you with the day to day job role and ask you to explain them how you fit into the requirements. They will as you for what were your previous achievement in your past job. What went well and what didn't. How to you see yourself growing with this jobrole and the company . What's your action plan for next five years etc. The only key to win this is being really confident
Stability Check:- this is the most critical part of the entire hiring process if you were working for more then one company in your past and didn't stick to it for more than an year , this might be the toughest for you however nothing is impossible. Companies will start checking your stability with asking questions like why did you leave your past company, will you work on contract, will you work on a bond for two years, how comfortable are you with night shifts and how well you plan your leaves etc . You should portray your dedication to the job role impeded to crack it.
HR Round:- After all the rounds if you're cleared you will land up here. If you walk till HR round be sure that you moved half a ladder up and only one step left. Here this round is only for salary negotiation.you need to be prepared to do that negotiation well and if the HR Agrees you had the job.
Seems like really tough but it's really easy to crack . Only you got to have love and dedication for this kind of job roles . People think its a cake walk but per 1000 job seekers per day only 20 are selected and these 20 are someone with right skillset. So prepare well and nail it
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