Outsourcing @Indian Mythology

You might be wondering how outsourcing and mythology link with each other will but believe me; outsourcing   was existing with India before the country ever was named India. After researching a lot to find the roots of outsourcing we found some instances where the concept of outsourcing was being depicted in Mythology of India.Before we go further let me just tell you what outsourcing terms as

"Outsourcing is a process where some of the process (work) are being moved from the  main entity (business group, geographical location , back office work) to a sub entity (another geographical location, third Party organization or individuals) in order to minimize the cost and maximize the work flow . In simple terms transferring your task to another individual”

So finding similarly to Indian mythology there are weird and unexpational outsourcing which are described. As we believe Indian mythology are far than imagination, however that will really make us understand the concept.

Outsourcing creation-upabramhas

Lord Brahma had created his 'manasaputras or upabramhas' with the objective of outsourcing the  increasing the population and their names were Bhrigu, Pulaha, Kratu, Angira, Marichi, Daksha, Atri and Vashishtha. But all of them were free from worldly desires and extremely virtuous. Seeing his effort go in vain, Lord Brahma became furious, as a result of which Rudra manifested from his forehead. Half of Rudra's body resembled like a male while the remaining half appeared like a female. Lord Brahma Outsourced the task to Rudra to detach the female form from his body and commence copulative creation. Following his advice, Rudra detached the female part of his body and created eleven male entities. Similarly he created various female entities from the female part of his body. This way, the first human pair-Manu and Shatarupa came into existence.

Outsourcing pregnancy - Devaki's Balaram

One night, Vishnu appeared in Devaki's dream and said that the divine king of snakes, Seshnaga, would be born as her seventh child.He told her that the child would not be killed by Kansa. Miraculously, a baby that was conceived in Devaki's womb was outsourced to the womb of Rohini, Vasudeva's second wife. This baby was the elder brother of Krishna called Balarama 

Outsourcing sleep -Urmila In  Ramayana

Lakshman’s wife, Urmila, wanted to follow her husband to the forest as Sita had followed Ram but Lakshman begged her to stay back saying, “I will be busy taking care of Ram and Sita and will have no time for you. Help me by staying back so that I do not have to feel guilty or anxious about your wellbeing.” So Urmila stayed back, reluctantly, wondering how she could help her husband help Ram.On the first night in the forest, Lakshman kept watch while Ram and Sita went to sleep. That is when Nidra, the goddess of sleep, approached him. He begged the goddess to leave him alone for fourteen years so that he could guard his brother and sister-in-law night and day. The goddess, impressed by his act of filial devotion, agreed. But the law of nature demanded that someone has to outsource the burden of Lakshman’s share of sleep. “Go to my wife, Urmila, and inform her of the situation,” said Lakshman. Nidra went to Urmila. Urmila bowed her head and replied, “Give me my husband’s share of sleep for fourteen years so that he can stay awake all that time without any fatigue.” So it came to pass that Urmila slept for fourteen years night and day while her husband stayed awake in the service of Ram and Sita.

Outsourcing parenting - Kitikas in  Skanda Puranam

 Six Kritikas are the stars of the constellation Pleiades. At the time of kartikeya birth, Agni carries the six sparks that fell from the third eye of Shiva . The sparks are deposited in a pond in the Sara Vana, where six babies are born on a lotus each. The god has outsourced the task of nursing the babies to Krittikas who came there, .When Parvati and Shiva came there, Parvati took all the babies in her arms and made them into one, albeit with six heads called kartikeya

Outsourcing deaths - Yama  and Citragupta

It is said that Lord Brahma gave the land of the dead over to the god Yama, also known as Dharamraj or Yamraj. Yama would become confused sometimes when dead souls would come to him, and would occasionally send the wrong souls to either heaven or hell. Lord Brahma commanded him to keep better track of everyone, and Yama declared that he could not reasonably be expected to keep track of the many people born of the eighty-four different life forms in the three worlds.

Lord Brahma, determined to outsourced the work of record keeping of Yama, sat in meditation for many thousands of years. Finally he opened his eyes, and a man stood before him with a pen and paper. Brahma gave Citragupta to outsource the task of record keeping of people’s life and death

Outsourcing curse - Indra's Brahma Hatya Dosha in Srimad Bhagavat

Once Indra got Brahma Hatya Dosha with the killing of Vishwaroopacharya, the son of Thwashta.  Vishwaroopacharya was the temporary Devatagurugalu, when Bruhaspathyacharya was hidden himself because of the insult made by Indra.   This Vishwaroopacharya, was the son of Thwashta a devate, but his mother is from daithya kula (demon family).  While doing Homa (offerings) for gods, influenced by his mother, Vishwaroopacharya was giving havissu (offering) for daithyaas (demons) along with devates.  Indra noticed this and removed all the three heads of Vishwaroopa.  So, he got Brahma Hatya Dosha(curse for killing a Brahmin).   Now Indra having suffered from the Brahma Hatya dosha, was guided to outsource the Brahma Hatya Dosha (curse) amongst four things and boon to them as a gratitude

The following outsourced the Brahma-hathya Dosha of Indra in the following manner.

1. Earth (prithvy) – which outsourced the sin and got the boon that the earth will be filled or become closed even after several excavations.
2. Trees (vrikshaa) – Trees outsourced the sin in the form of “gum” and they got the boon that they can grow even after they are cut.
3. Sea (samudra) – sea outsourced the sin in the form of form/froth
4. Ladies (sthree) – outsourced the sin in the form of menstruation every 28 to 30 days and got the boon that they can have more pleasure at the time of bonding.


so is the mythology of Indian outsourcing . there are many religions and all religions have one god . and a proper god is humans who are outsourced to share love compassion and outreach . Let Outsource these love compassion and kindness to our world .

Movies @Every Call Center Guy should watch

Movies, Inspiration and entertainment. movies are the main stream inspiration. we often look up for a movie and try to admire the life. some movies are inspiration of true life where as some are inspiration to life.people always relate them selves for the movie they watch. researcher says that one persons personality can be analysed by the kinds of movie they watch. however Imagine if you watch a movie and if you relate the movie to your work, or if you see your favorite actor acting a job which you do , that makes you feel as a hero in your life. so here i am bringing you come names of movies which are a must watch to all call center guys. these movies are really inspirational to what. some shows the positive side of a call center job and some shows why call center jobs are best.here are collection of movies which are multilingual . Hope you all like It

Outsourced is a romantic comedy film, directed by John Jeffcoat, released in 2006.Principal photography took place in Mumbai from 5 February to 13 March 2006, followed by three days in Seattle from 7–9 April 2006. The film is based on an original screenplay by George Wing and writing partner, John Jeffcoat.

The Other End of the Line is a romantic comedy film released in 2008 starring Jesse Metcalfe, Shriya Saran and Anupam Kher.James Dodson directed the project. The film is based on an employee at an Indian call-center who travels to San Francisco to be with a guy she falls for over the phone. The tagline is "Two countries. Two. cultures. One chance at love."

Hello is a 2008 Bollywood thriller film directed by Atul Agnihotri, starring Sharman Joshi,Sohail Khan, Gul Panag, Isha Koppikar, Amrita Arora and Sharat Saxena in the lead roles. The film is based on Chetan Bhagat's novel, One Night @ the Call Center.

Call Center Girl is a 2013 Filipino family comedy drama film directed by Don Cuaresma, starring Pokwang, Jessy Mendiola, and Enchong Dee. The film is produced bySkylight Films and Star Cinema. It premiered on November 27, 2013 as part of Star Cinema's 20th Anniversary presentation.

Boiler Room college drop-out gets a job as a broker for a investment firm, which puts him on the fast track to success. However, success clouds his judgement, drawing him into a world of corruption and greed.

Call Center (Telugu movie)-The present generation of youngsters, enchanted by the American dream tends to leave the culture & heritage of our country in the backyard. Made based on this new era of youngsters, accumulating Vamsi Krishna, Priyanka, Pooja, Vijayanand in the main cast is 'Call Centre'.

Best Headsets @ Customer service

Talking ! Yes are you in a talking job? Are you doing lots of calling? Does this ever happened that you wanted to help your customers but not able to convey your message? Did you hear a racking noise when speaking to customers. All of this is because of the choice of headsets. Customer service job is wholely depends on the only one device "The headsets". You need to choose wisely a good headsets so that you are technically equipped with the best of its kind . Here are some of the world class best headsets for best customer service

Jabra Biz -The headset has been specifically designed for the call centre operator with quick disconnect and a 360° boom arm with a Kevlar cord. It boasts extremely comfortable leatherette foam ear cushions and simple to use controls on the cord which allow you to answer and end callas as well as adjusting the volume or muting the conversation. Needless to say this is a top of the range headset, compatible with all leading telephone systems and giving a superb user experience.

Plantronics -  Plantronics have an unrivalled pedigree, having had their headsets used in every one of NASA's space missions to date. It has long been a favourite amongst call centre workers due to their ease of use, comfort and brilliant audio capabilities with great Audio for richness of sound and noise cancelling for protection.

Sennheiser Century - it Has been hailed as the ultimate call centre headset. Sennheiser are renowned for their high quality and attention to detail so anyone buying can be assured that this will fit the bill in all ways. 

Bose -The A20 Aviation Headset is engineered to be more comfortable and provide more noise reduction than any headset ever made, while still delivering the clear audio you expect from Bose. And now there are more features than ever, including a Bluetooth audio No other headset offers this unique combination of features and benefits.

Creative- it makes audio interactive. It's perfect for on-line chatting, gaming and video conferencing as well as enjoying music. Its broad sound stage makes audio sound ultra-real, and this system offers more privacy than conventional speakers when users listen to personal messages or chat on line. Perfect for  office, it's simple and reliable

Logitech - it  is a wireless VoIP headset with a long battery life and a large roaming area. However, the 150 Hz to 7 kHz frequency range isn't ideal for audio applications outside of VoIP calling.

Avalle - it brings us the classic binaural headset from Avalle with wideband audio, noise cancelling and ASP to protect against acoustic shock - these are robustly built and come with a useful clip to connect the lead to your lapel and a spare foam ear cushion. It is perfectly suited to call centre life

So choose your favorite headsets and exhale the oxygen of better service

Power Words @Call Center Agent Should Use

It's always said that what you listen most of the time is what you speak .Medical science also shows emphasis saying that a deaf child usual become dumb only because he is not able to hear , even they still have ability to speak. What you speak is something which comes back to you. Similarly usages of words a Call Center Guy put to a custom will get it back from the customer as a response . So The best practice every Call center guy should do is to use power booster and positivity booster words .

So here is what I found when I asked  our customers serving agent to use  words like Fabulous, Wonderful, Awsome, Fantastic, Extraordinary  in there conversation with the customer as many times as they can . Upon each call we sent a survey immediately to the customers asking them how was there experience on the call with the agent. We saw that 82% of the results were exactly the same word which the agent has used . This is called the Parroting Technique.

So to give a good experience to our customers . Usage of power booster are really important.Here are some examples how can we uses powerful words
You – Write as though you’re speaking to the customer and about the customer, not about yourself.

Because – Give customers a reason why they need to take action.
Free – “Because” we all like free things, right?
Value – This implies customers are getting something versus losing something (i.e. money when you say “cost” or “price”).
Guaranteed – Give customers a guarantee to minimize risk perception, so they feel they have everything to gain and nothing to lose.
Amazing – Customers will respond to something that is incredible.
Easy – Make it simple for customers to take the next step in the purchasing process, and let them know how much easier life will be with your product or service.
Discover – This implies there is something new and unknown to the customer, something that has supreme benefits and gives them an edge.
Act now – Motivate an immediate response with a limited-time offer.
New – Your product or service is the cutting edge in your industry.
Proven – Remind customers that your product, service or business is tried-and-true.
Safe and effective – “Proven” to minimize risk perception for health and monetary loss.
Powerful – Let customers know that your business, product or service is robust
Real results/guaranteed results – Your customers want results, after all
Instant –Instant access or downloads are more appealing than waiting.
How to – Start off with a solution so customers read the rest of your copy.
Elite –Your customers are among the best in the world. Invite newbies to join a highly desirable club
No obligation – Create a win-win situation for your customers.
Definitely/Surely/Absolutely/Certainly- gives ownership of the issues
Fantastic-appreciate the customer for cooperating
Delighted - overwhelming
Happy/Yes/Fabulous/splendid/wonderful/ awesome/cheers - mood indicators

Using these words will make the conversation really positive and also bring the customer with positive attitude for feedback . After all what goes around comes around . So let's share positivity