Power Words @Call Center Agent Should Use

It's always said that what you listen most of the time is what you speak .Medical science also shows emphasis saying that a deaf child usual become dumb only because he is not able to hear , even they still have ability to speak. What you speak is something which comes back to you. Similarly usages of words a Call Center Guy put to a custom will get it back from the customer as a response . So The best practice every Call center guy should do is to use power booster and positivity booster words .

So here is what I found when I asked  our customers serving agent to use  words like Fabulous, Wonderful, Awsome, Fantastic, Extraordinary  in there conversation with the customer as many times as they can . Upon each call we sent a survey immediately to the customers asking them how was there experience on the call with the agent. We saw that 82% of the results were exactly the same word which the agent has used . This is called the Parroting Technique.

So to give a good experience to our customers . Usage of power booster are really important.Here are some examples how can we uses powerful words
You – Write as though you’re speaking to the customer and about the customer, not about yourself.

Because – Give customers a reason why they need to take action.
Free – “Because” we all like free things, right?
Value – This implies customers are getting something versus losing something (i.e. money when you say “cost” or “price”).
Guaranteed – Give customers a guarantee to minimize risk perception, so they feel they have everything to gain and nothing to lose.
Amazing – Customers will respond to something that is incredible.
Easy – Make it simple for customers to take the next step in the purchasing process, and let them know how much easier life will be with your product or service.
Discover – This implies there is something new and unknown to the customer, something that has supreme benefits and gives them an edge.
Act now – Motivate an immediate response with a limited-time offer.
New – Your product or service is the cutting edge in your industry.
Proven – Remind customers that your product, service or business is tried-and-true.
Safe and effective – “Proven” to minimize risk perception for health and monetary loss.
Powerful – Let customers know that your business, product or service is robust
Real results/guaranteed results – Your customers want results, after all
Instant –Instant access or downloads are more appealing than waiting.
How to – Start off with a solution so customers read the rest of your copy.
Elite –Your customers are among the best in the world. Invite newbies to join a highly desirable club
No obligation – Create a win-win situation for your customers.
Definitely/Surely/Absolutely/Certainly- gives ownership of the issues
Fantastic-appreciate the customer for cooperating
Delighted - overwhelming
Happy/Yes/Fabulous/splendid/wonderful/ awesome/cheers - mood indicators

Using these words will make the conversation really positive and also bring the customer with positive attitude for feedback . After all what goes around comes around . So let's share positivity